1. Company identity
Kuwait Optical Company operates the Kuwait Optical website and mobile application. References to "we", "our", or "us" in this policy mean Kuwait Optical Company.
2. Information we collect
We may collect information that you provide directly when you create an account, place an order, contact support, or manage your profile. This may include your name, mobile number, email address, delivery address, account preferences, and any support information you share with us.
We may also collect transactional information such as order details, order history, selected products, payment status references, and delivery-related information necessary to fulfill purchases and provide support.
3. Device and technical information
When you use the website or app, we may collect basic technical information required for security, performance, and support. This may include IP address, browser type, app version, device type, operating system, language preference, log data, and diagnostic information.
4. Payment and checkout information
We do not intentionally publish full payment card data on our systems. Payment transactions may be processed through third-party payment providers or gateways selected during checkout. We may store payment status, transaction reference numbers, and related order confirmation details needed for fulfillment, reconciliation, and customer service.
5. How we use your information
- To create and manage customer accounts.
- To process orders, deliveries, cancellations, and returns.
- To verify customer actions where required for security or account access.
- To communicate about orders, support requests, or policy updates.
- To improve app stability, customer experience, and service performance.
- To comply with legal, regulatory, accounting, or fraud-prevention obligations.
6. Notifications and communications
If push notifications or other service communications are enabled, they may be used for order updates, account alerts, or customer support messaging. Marketing communication preferences, where applicable, may be handled separately according to the communication method in use.
7. Sharing of information
We may share limited information with service providers and operational partners where necessary to run the service. This may include delivery partners, payment processors, hosting providers, analytics or infrastructure vendors, and customer support tools. Information is shared only to the extent reasonably required for service delivery, support, compliance, or security.
8. Data retention
We keep information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, and satisfy legal or financial obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or misuse. No internet-based service can guarantee absolute security, but we aim to maintain appropriate protection for the information we handle.
10. Your rights and choices
You may contact us to request updates or corrections to account information, ask questions about stored personal data, or request support regarding account-related privacy concerns. We may need to verify identity before acting on certain requests.
11. Children
The Kuwait Optical service is not intended for children to use independently without appropriate supervision where required by law. We do not knowingly design the service to solicit personal information from children in a manner prohibited by applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. The version published on this page will be the current version for public reference.
13. Contact
For privacy questions, legal inquiries, or support requests related to this policy, contact info@kuwaitoptical.com.